FAQ

Where do I go for help and support?

How does Codecks’ pricing work?

How do top-up bonuses work?

Do you offer a trial to test the Pro plan for free?

Do I have to pay for every user?

On what day of the month will you charge my account?

How does adding or removing team members affect my subscription cost?

Is VAT added to my top-up amount, or included?

Can you explain the difference between gift, paid-in and top-up bonus money?

What methods of payment do you offer?

Does Codecks offer a discount for nonprofits?

Does Codecks offer a discount for students or educators?

Are there any limits on number of projects, cards, users etc. on an account?

What is a “billing contact”?

How do I deactivate / reactivate a user?

How do I keep tabs on my account usage and costs?

How do I close my account?

Can I export my data?